Confession: I'm obsessed with the breakfast burrito (add tomato, you have to add tomato) at McDonalds. Today I go through for my addiction, and I decide, since the hubs is home for once during breakfast, to get him a sausage egg mcmuffin ($2.75 before tax). When the woman handed me my bag with a half-assed fake smile, I knew right then she fucked up the order some how. People like that always fuck up the order.
So I get up to the window (after explaining through the talker thingy), and the fake smile lady hands me a bag with another fake smile thanking me (she didn't recognize me from 5 minutes ago), and I look in the bag, and it's another breakfast burrito, with sauce, probably the guy behind me's order. I hand her back the bag and said, "It's supposed to be a sausage egg mcmuffin." She closes the window, fusses with other employees, like, "Where the fuck does she come up with a sausage egg mcmuffin?" Throwing things around like she gives up (thank God she didn't choose a career disarming bombs). Someone informs her that she forgot it earlier.
Now, I forget things. You can call me Ms. Forgetfulson. I forget almost everything. I totally get that other people do. I totally get that maybe she was up all night with a sick kid or arguing with an asshole boyfriend and work just wasn't something she really wanted to do today. I get all that. I don't care if she forgets. I don't care if they fuck up. We are all entitled to that. But own it.
How hard is it to sincerely apologize? Eye contact with that little, "I'm so sorry," with that sound in your voice that you truly are because you are aware I just had to take an extra few minutes from my day to help remedy your fuck up, minutes you get paid for that I don't... No, instead, I'm treated like I'm Satan walking in on sacred ground, like I'm the one who fucked up, like I'm the pain the ass, and McDonalds is totally entitled to my money without supplying the promised goods. You would think at their wages they would know the value of a dollar and why some people are not really wanting to donate to a for-profit organization.
Had McDonalds said, "Okay guys, we are taking 3 dollars out of each of your pay checks just because we forgot to give it to you," the same people who expect us to just give them 3 bucks for the hell of it, who probably make up only a small percentage of the McDonald workforce, would be pissed. Some would probably quit. Others might start a movement to Occupy McDonalds. It would make national news.
It would be one thing if this was the only time that's ever happened to me. No, this story is pretty much one that repeats itself, and I'm in a small town where the fuckups are less often than they are in the major cities. I would fucking lose my shit Joe Pesci style on a daily basis if I lived in a city.
So the fact that I did not just bitch slap some fake smiled bitch with a breakfast burrito through the drive through window this morning, seriously, McDonalds should give me a cookie, a chocolate chip cookie.